joye99 Privacy Policy
Protecting your personal information is our highest priority. This document describes in detail how joye99 collects, uses, and stores data.
Introduction and Scope
joye99 ("we", "us", or "the platform") is a trusted online casino and betting service provider in Bangladesh. This Privacy Policy ("Policy") describes how joye99 collects your personal information, the purposes for which that information is used, how long it is retained, and the circumstances under which it may be shared with third parties.
This Policy applies to the joye99 website (joye99.lat) and all associated services. By using our platform you consent to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.
This Policy applies only to individuals aged 21 or above. We do not knowingly collect information from minors. If we become aware that information from a minor has reached us, we will delete it immediately.
What Information We Collect
joye99 may collect your information in various ways. The types of information collected and how they are gathered are described in detail below.
2.1 Information You Provide Directly
When you create an account or contact us, the information you provide yourself includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport details for identity verification
- Payment account details (bKash, Nagad, Rocket, Upay)
- Login credentials (username and password)
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically through technical means:
- IP address and device identifier
- Browser type and operating system
- Your navigation patterns on the website and pages visited
- Session duration and login/logout times
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
We retain details of your financial transactions, including deposit and withdrawal history, betting records, and winnings. This information is essential for meeting legal obligations and ensuring responsible gaming.
Purpose of Using Your Information
joye99 uses collected information only for lawful and necessary purposes. We never use your information in a way that violates your personal privacy.
3.1 Account Management and Service Delivery
We use your information to create, verify, and manage your account; to ensure login security; to process deposits and withdrawals; and to handle requests and complaints received from you.
3.2 Compliance with Legal Obligations
We are legally required to prevent money laundering, detect fraud, verify age, and meet the requirements of relevant regulatory authorities. Your identity and transaction information is retained for these purposes.
3.3 Security and Fraud Prevention
Your information is analysed to prevent unauthorised access to your account, detect suspicious activity, and ensure the overall security of the platform. Our systems, secured by SSL encryption, keep your information safe at all times.
3.4 Responsible Gaming
We monitor your gaming behaviour to promote responsible gaming. If patterns of excessive gaming are detected, we may offer assistance.
3.5 Communication and Customer Support
Your contact information is used to communicate important account-related updates, resolve technical issues, and provide 24/7 live chat support.
Information Sharing and Third Parties
joye99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances.
4.1 Service Provider Partners
We use trusted third-party services for payment processing, identity verification, technical support, and data security. Only the minimum necessary information is shared with these partners, under strict confidentiality agreements.
4.2 Legal Obligations
We may be legally required to disclose your information in response to a court order, a lawful demand from a government authority, or a requirement from a regulatory body. In such cases, only the minimum necessary information is provided.
4.3 Business Changes
In the event of a merger, acquisition, or sale of assets, user information may be transferred. In that case, the new entity will be bound by this same Privacy Policy and you will be notified.
Cookies and Tracking Technologies
joye99 uses cookies and similar tracking technologies to improve service quality and personalise the user experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain your login session, verify security, and prevent fraud. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used for your preferences (such as language settings), previous gaming history, and a personalised platform experience.
5.3 Analytics Cookies
Anonymous statistical data is collected to monitor website traffic and improve services. You can control these cookies through your browser settings.
Data Security Measures
joye99 has adopted industry-standard technical and administrative measures to protect your personal information.
6.1 Technical Safeguards
- All data transmissions secured by SSL/TLS encryption
- Encryption technology applied to stored data
- Firewall and intrusion detection systems
- Regular security assessments and testing
- Two-factor authentication
6.2 Administrative Safeguards
- Staff training on privacy and data protection
- Access to data restricted to authorised personnel only
- Regular review and update of security policies
- Rapid response plan in the event of a data breach
Please note that no system on the internet is completely secure. We take every precaution, but no party can guarantee absolute security.
Data Retention Period
joye99 does not retain your information indefinitely. We keep information for as long as is necessary to fulfil the specific purposes for which it was collected.
7.1 Active Accounts
All relevant information is retained while your account remains active. This information is essential for service delivery, security assurance, and compliance with legal obligations.
7.2 After Account Closure
Even after an account is closed, certain information may be retained for a defined period due to legal requirements. This includes transaction records, identity verification documents, and responsible gaming-related information.
7.3 Data Deletion
After the legal retention period expires, we securely delete or anonymise your information so that you can no longer be identified.
Your Rights
As a joye99 user, you have several important rights over your own personal information.
8.1 Right to Access
You have the right to know what information we hold about you. Please contact us if you would like to find out.
8.2 Right to Rectification
If the information stored in your account is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information helps us maintain the quality of our service.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we are obliged to retain some information due to legal requirements.
8.4 Right to Object to Processing
You have the right to object to your information being used for specific purposes. For marketing communications, you may withdraw your consent at any time.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us by email or speak with our support team via 24/7 live chat. We will process your request as quickly as possible.
Protection of Minors
joye99 strictly provides services only to individuals aged 21 or above. We place the highest importance on the safety of minors.
We verify age during the account registration process. If a minor attempts to create an account using false information, that account will be closed and the associated information will be deleted.
We never knowingly collect information from minors or provide services to them. To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
joye99 reserves the right to change or update this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:
- A public notice on the website
- A message sent to your registered email address
- A change to the "Last Updated" date at the top of this page
Your continued use of our services after any changes will be taken as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us in the following ways:
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Our privacy team will process your request as quickly as possible and get back to you. We hold the privacy of our users in the highest regard and are committed to resolving your concerns.